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BusinessCommentsPremiumThe WA suburbs taking telcos to the Ombudsman

Telstra has taken the undesirable mantle as the most-complained-about telco in the country, new data has revealed, with lengthy delays topping the gripes list for Western Australians. 

Simone Grogan

Federal PoliticsCommentsACCC handed $30m to expose more dodgy supermarket scams

The consumer watchdog will be handed an extra $30 million to crack down on ‘dodgy supermarket practices’ in the wake of the sham discounts scandal.

Dan Jervis-Bardy

RetailCommentsColes, Woolies sales to take a hit following legal fight

The competition watchdog’s seismic legal action against Coles and Woolworths could further damage the supermarkets’ already-battered reputations and negatively hit sales, a prominent analyst has warned.

Cheyanne Enciso

RetailPremiumChoice tells Coles and Woolies to come clean on prices

Consumer advocates are calling for greater scrutiny of supermarket pricing after Coles and Woolworths were accused of misleading buyers with discount programs.

Sam McKeith

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Federal PoliticsComments
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‘Treated as fools’: PM launches crackdown on supermarkets

Prime Minister Anthony Albanese has launched a new crackdown on supermarkets, saying the ‘unacceptable’ alleged misleading discounting from Coles and Woolworths is against the ‘Australian spirit’.

Dan Jervis-Bardy and Daniel Newell

RetailCommentsColes, Woolworths sued over ‘misleading’ grocery discounts

Promises made by Coles and Woolworths to deliver on best prices have been called into question, with Australia’s consumer watchdog claiming they both engaged in misleading discounting.

Daniel Newell

HIDDEN COSTSCommentsPremiumThe ‘loyalty tax’ rip-off lurking in your insurance cover

West Aussies with established life insurance policies could be paying a hefty ‘loyalty tax’, which could be a staggering 89 per cent more than what they might have otherwise been paying. Here’s why ...

Nick Bruining

EnergyPremiumPower rebates help out hard-pressed Alinta gas customers

While Alinta increased support to customers nationwide, the number of WA households being assisted dropped nearly 21 per cent to about 3400.

Sean Smith

RetailCommentsPremiumHardware chain Total Tools hit with a major data leak

Metcash-owned hardware chain Total Tools says it is working with cyber specialists following a major data leak believed to have impacted nearly 40,000 customers.

Cheyanne Enciso

AviationCommentsJetstar ‘misled’ NZ customers on compo for flight delays

NZ’s competition watchdog will file charges against low-cost carrier Jetstar over claims it misled customers about their rights to compensation when flights were delayed or cancelled.

Cheyanne Enciso

RetailCommentsPremiumHarvey Norman to vigorously defend extended warranties claim

Retailer Harvey Norman says it will “vigorously” defend a class action alleging it sold “unnecessary and worthless” extended warranties to tens of thousands of customers over the past six years.

Cheyanne Enciso

RetailCommentsColes, Woolies on the nose and among most distrusted brands

Australia’s biggest grocery chainshave fallen out of favour with consumers to now be ranked among the nation’s most distrusted brands amid stubborn cost-of-living pressures and accusations of price-gouging.

Cheyanne Enciso

UFCCommentsWA fans warned about risks of buying last-minute UFC tickets

UFC fans desperate to attend the event at Perth’s RAC Arena on Sunday are being warned against buying last-minute tickets from unauthorised sellers.

Taylor Renouf

TechnologyCommentsPremiumOnline gaming key in ACCC’s final digital platforms report

The competition watchdog has kicked off its tenth and final digital platforms report set to focus on global developments and emerging issues, like online gaming, to round off a five-year inquiry.

Cheyanne Enciso

CrimePremiumCar auction site that misled buyers fined $10 million

An Australian online auction business has been hit with a multimillion dollar fine by the consumer watchdog after advertising false and misleading car listings.

Sophia McCaughan

Consumer protectionPremiumOodie supplier cops $100k fine over kids’ range labels

The company behind popular clothing brand Oodie has paid $100,000 in fines after the consumer watchdog claimed they failed to include flammable warning labels on some of its kids’ range.

Your MoneyCommentsPremiumHow a Your Money reader took down Centrelink scammers

A new phishing scam targeting seniors and identified by a Your Money reader has triggered a renewed warning from WA Police after enquiries by The West Australian prompted a shut down order.

Nick Bruining

The West Australian exclusive
The West Australian exclusive
CrimePremium
The West Australian exclusive
REVEALED: The heartless scam happening more frequently in WA

This shocking image is sure to send a chill down the spine of every parent and international student in WA. It is the image of a teenage boy who recently fell victim to a so-called ‘virtual kidnapping’ scam.

Phil Hickey

BusinessPremiumParents out of pocket after school photo business goes bust

Parents from at least 26 WA schools have been left out of pocket for professional photos of their children after a national photography business went under. 

Claire Sadler

RetailPizza Hut to fork out millions in dough for spam texts

Pizza Hut has been fined $2.5 million for delivering unwanted spam texts and emails to customers.

Andrew Brown

Courts & JusticePremiumGrandma included in alleged Ponzi fraudster’s victim list

A young Mandurah man accused of fleecing investors in an alleged Ponzi scheme — including his own heartbroken grandmother — has been slapped with more charges as police dig further into his business affairs.

Rebecca Le May

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AviationCommentsPremium
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Qantas to pay $20m to ghost flight customers, $100m fine

Qantas will pay up to $450 to the tens of thousands of customers caught up in the airline’s so-called ‘ghost flights’ scandal and a further $100 million to settle a claim brought by the ACCC.

Daniel Newell

Consumer protectionCommentsPremiumACCC makes legal waves over GLAD’s ocean plastic bag claim

The competition watchdog has taken the manufacturer of GLAD-branded kitchen and garbage bags to court for allegedly making false claims that its products were made of recycled ‘ocean plastic’.

Cheyanne Enciso

consumer protectionCommentsPremiumSupermarket probe calls for harsher fines of up to $10m

A Federal inquiry will recommend mandating a food and grocery code of conduct for Australia’s biggest supermarket chains and imposing heavy fines of up to $10 million for breaches.

Bethany Hiatt